What is UCSA Dental?
UCSA Dental is a subsidised dental scheme available to UC students. We are able to assist students with accessing quality, affordable, basic dental treatment. We are a routine clinic and not equipped to handle dental emergencies.
Table of Contents:
- 2018 Pricing Structure
- Scope of our Basic Dental Care
- Clinic Hours
- UCSA Dental Clinic Location
- Find Your NHI Number
- How to Book with Us
- Frequently Asked Questions
- Post-Operative Instructions
- Contact Us
UCSA Dental will be open from Monday 12 February 2018 until 30 November 2018. You can start booking appointments from 8:30am 1 February 2018. Check-up appointments will not be offered in November 2018. To avoid missing out on this service, please book your check-up appointment as soon as possible.
What you need to know before you book
Check Your Eligibility:
You must be a current, fully enrolled University of Canterbury Student (We check students' enrolments). Your appointment has to be within the semester that you are enrolled in.
We are limited to certain dental treatments so please check our services listed below before booking.
Please note there is a maximum patient weight limit for the dental chair and this is 135 kgs.
2018 Pricing Structure:
Check-up appointments (includes intra oral x-rays within a 15 minute consultation): $35.00* NZD
Hygiene Appointments (30 - 40 minutes of teeth cleaning): $60* NZD
Dental treatment pricing ranges from $50 - $100* NZD per individual tooth treatment.
*There will be an additional 2.5% credit card fee per appointment. All transactions are billed in New Zealand Dollars. Payment is always required before the appointment.
Treatment plans will be created by the UCSA dentists and based on their clinical evaluation. Treatment plans are created during your check-up appointment. The cost of the treatment will be stated at the time of the check-up appointment and you will be given a copy of your treatment plan with the quoted price. Treatment plans and costs are at the dentists' discretion and are not negotiable.
Students will be allowed one check-up, two hours of treatment, and any required hygiene appointments in an academic year.
The quoted cost of dental treatment is valid for 3 months. After this time period, the cost of dental treatment is subject to change.
Scope of our Basic Dental Care:
Students who access this service will be allowed one check-up, two hours of treatment, and any required hygiene appointments in an academic year
- Check-ups (including intra oral x-rays)
- Hygiene Services
- Basic Fillings (materials used in fillings will be Equia, Fuji 2 or Composite, which are all white filling materials)
- Simple Extractions (with no sedation)
- Simple Wisdom Teeth Extractions (where possible, with no sedation)
The clinic is not equipped with a recovery room or the necessary equipment to provide sedation, therefore surgical wisdom teeth removal can only be performed when local anaesthetic is appropriate.
Please be aware we are not able to process ACC Claims. We are not able to perform root canals, bridges, crowns, or teeth whitening. We are not able to repair broken ortho wires or make mouth guards.
If you have any questions about the materials used in the provision of our service, please discuss this with our dentist during your appointment.
Check-up Appointments: Tuesdays, Wednesdays and Thursdays from 4:30pm - 8:00pm
Treatment Appointments: Mondays and Fridays from 8:30am - 5:00pm (some evening appointments available)
Hygiene Appointments: Tuesdays, Wednesdays and Thursdays from 4:30pm - 8:00pm
UCSA Dental Clinic Location:Burnside Community Dental Centre96A Memorial AveBurnside, ChristchurchNew Zealand
For any questions regarding the clinic, please see contact details at the end of this page.
* PLEASE DO NOT ARRIVE AT THE BURNSIDE CLINIC WITHOUT AN APPOINTMENT
Find Your NHI Number:
You must enter your NHI number before your online booking can be completed. This is your National Health Index Number. Please attempt to locate your NHI number from your baby book, prescriptions, or family doctor before calling the UC Health Centre.
NHI numbers are required for international students. If you have not been allocated with an NHI number, please visit the UC Health Centre in person with your passport to apply for an NHI.
How to Book with Us
UCSA Dental Process:
1. UC Students can book a 15-minute check-up using the online booking system powered by Timely: BOOK HERE
If you cannot make online payments, please contact the Dental & Welfare Coordinator (contact details are below).
This check-up appointment covers a consultation and intra oral x-ray. Students cannot receive treatment or hygiene services without first attending a check-up. Please be aware that you will not be refunded for any missed appointments or cancellations of your appointment without two working days' notice.
2. Once seen by the UCSA dentist, students who require treatment or hygiene services will be given a later appointment date to have the required services. The clinic provides basic dental treatment such as fillings, extractions, and when possible, wisdom teeth removal. The clinic is set up to handle routine dentistry. If you are having a dental emergency, it would be best to visit a private clinic that can see and treat you urgently.
To Book Your Check-up:
Please head to Timely: BOOK HERE
1. Pick a suitable date and time for your check-up appointment. Keep in mind check-ups are available Tuesday-Thursday 4:30pm - 8:00pm. Please book carefully! The UCSA cannot refund you for any missed appointments. Please see the policies below.
2. You MUST enter your NHI number and student ID number when booking your appointment. Please see the ‘Frequently Asked Questions’ section for more information on NHI numbers.
Please arrive 5-10 minutes early for appointments as lateness may not be accommodated.
Below is a summary of the key policies. For the full UCSA Dental Policy, please see here
For all appointments, we require payment before the appointment. Payment is requested at the time of booking for check-ups appointments. For treatment and hygiene appointments, you will be emailed the payment instructions one week before your appointment. If you do not pay by the specified payment date, we will cancel your appointment. If you are not able to pay online, please contact the Dental & Welfare Coordinator for alternative options.
If you are unable to attend your appointment or no longer require your appointment, please contact the Dental & Welfare Coordinator at your earliest convenience. If you have paid for the appointment and need to cancel, you must cancel your appointment two working days prior to the appointment in order to be refunded*. Please be aware, you will be charged for the total amount of the appointment if you cancel late.
* Refund does not include 2.5% credit card fee.
Missed Appointment Policy:
If you missed an appointment and did not contact us two working days prior, you will not be refunded for the appointment.
If the reason for the late cancellation or missed appointment was beyond the student’s control, and they can provide proof, a refund may be available. For example, having a medical emergency and providing a medical certificate would qualify; booking activities too close together and running late does not qualify.
Limitations to UCSA Dental:
We are not able to provide root canals, difficult surgical extractions, sedation, orthodontic work, teeth whitening, crowns, or bridges.
When you book an appointment with UCSA Dental, as part of the booking process, we will ask for your name, email, cell phone, NHI Number and Student ID Number. This is so we can update your dental record with the correct information, be able to contact you about your appointment, and also check your enrolment with UC.
By providing the personal details in the booking process, you are giving us consent to collect it and use it for the reasons stated above only.
All personal information will be kept confidential and used for UCSA Dental services only. The personal information provided to UCSA Dental is protected by the Privacy Act 1993.
Online Payment Security:
Our online payment system enables us to take online payments from you for UCSA Dental services. This is through a payment gateway. By making the online purchase and entering your credit card details, you are giving us consent to charge your account. Your credit card information will be used to charge your account for the dental appointments you have agreed to.
Once you make an online payment, your data is stored in a secure server by the payment gateway. The UCSA will not make extra charges to the credit card outside of the quoted price for the dental appointments.
After charges have been made to your credit card, the information will be available to the UCSA and used to reconcile the payments received. When the information is transmitted between the payment gateway and the UCSA, the details will be encrypted.
All credit card information will be protected, following the Payment Card Industry Data Security Standard. The information will be kept in an encryption code format and stored in limited access computer servers, which are kept in secured facilities.
For the full payment security policy, please see the payment gateway website:
The purpose of UCSA Dental is to ensure students have access to preventative dental treatment, reducing the risk of dental pain that can distract from study. Click here to read about how the UCSA Dental Scheme came about.
Frequently Asked Questions:
Read all about general questions here
Post Operative Instructions:
It is safe to eat after treatment but use caution. Avoid chewing on your cheeks or burning your mouth while you are still numb. If the filling material used was Equia/Fuji 2/Fuji 7 (our dentist will let you know), it is recommended to avoid sticky/chewy food for the day.
It is quite normal to have pain and sensitivity for 2-3 weeks after deep fillings. Using sensitive toothpaste (such as Colgate pro-relief) will help in this period. Outside of the 3 week time period, if pain persists, contact UCSA to arrange a follow-up appointment. Going on a flight directly after treatment can cause discomfort. Taking an anti-inflammatory such as Nurofen should help with any discomfort related to fillings. Please contact the Uni Pharmacy to talk about pain relief options (phone number is below).
The filling may feel unnatural when you bite down. You may find after a week or so, it starts to feel normal again. If it still seems too high after a week, let us know and we can try to adjust it.
Post extraction you will be uncomfortable. This discomfort can vary a lot from person to person. If the extraction site continues to bleed, fold one piece of gauze given into a small square and place at the site. Bite down lightly to add pressure. This will help a blood clot form and stop the bleeding. If you run out of gauze, another option is to use a tea bag as the tannic acid in the tea helps the blood to clot.
‘Nurofen Plus’ and ‘Panadeine’ are two good pain relief tablets available at pharmacies for moderate pain. If these do not control the pain to a manageable level then you may need to contact us for a follow-up.
If you have been given the extracted tooth and want to keep it put it in bleach (Janola) for a day.
Please do not perform any physical activity directly after the extraction and do not drink alcohol or smoke. Starting the day after the extraction and continuing for 5 days after: rinse salt water around extraction site 3 times daily (1 teaspoon of salt in one small glass of warm water). This will help prevent infections. We recommend waiting 2-3 days after having an extraction before plane travel to avoid discomfort.
Hygiene (Teeth Cleaning)
Any discomfort experienced from a scale and clean should subside in a few hours and completely within a few days. Using a sensitive style toothpaste may help with hypersensitivity. You may also notice bleeding from gums for a few days after scaling. Warm salt rinses can help with this. Your gums will start settling down if they were swollen and inflamed.
Dental & Welfare Coordinator
03 364 3913
Office Hours: Monday - Friday 8:30am - 5:00pmUniversity of Canterbury Students' Association OfficeRoom 123 Puaka-James Hight BuildingPO Box 31311Ilam, Christchurch8444
* PLEASE DO NOT ARRIVE AT THE BURNSIDE CLINIC WITHOUT AN APPOINTMENT